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PRIVACY POLICY.

A legal disclaimer

1. Introduction

MEDSERVE Wales ("MEDSERVE", "we", "us", or "our") is committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you:

  • Visit our website at medservewales.org

  • Contact us through our website, email, or social media

  • Make a donation

  • Participate in our fundraising activities or events

  • Sign up to receive updates from us

  • Otherwise engage with our charity

We process personal information in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable data protection laws.

2. Who We Are

MEDSERVE Wales is a registered charity providing volunteer immediate care practitioners to support emergency services and deliver enhanced pre-hospital medical care across South Wales.

Data Controller: MEDSERVE Wales
Charity Number: 1207666

For any questions about this Privacy Policy or how we handle your personal information, please contact:

Email: webmaster@medserve.wales

3. Information We Collect

We may collect and process the following categories of personal information:

Information You Provide

When you contact us, make a donation, or complete forms on our website, we may collect:

  • Name

  • Email address

  • Telephone number

  • Postal address

  • Donation details

  • Event registration information

  • Feedback and correspondence

Information Automatically Collected

When you visit our website, we may automatically collect:

  • IP address

  • Browser type and version

  • Device information

  • Operating system

  • Website usage data

  • Referring website information

  • Date and time of access

Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

  • Improve website functionality

  • Analyse website traffic

  • Remember user preferences

  • Enhance user experience

You can control cookies through your browser settings.

4. How We Use Your Information

We may use your personal information to:

  • Respond to enquiries and requests

  • Process donations

  • Administer fundraising activities and events

  • Provide information about our work and charitable activities

  • Improve our website and services

  • Monitor website performance and security

  • Meet legal and regulatory obligations

  • Prevent fraud and protect our systems

5. Lawful Basis for Processing

Under UK GDPR, we rely on one or more of the following lawful bases:

Legitimate Interests

We process personal data where necessary for our legitimate interests, including:

  • Operating and improving our charity

  • Managing communications

  • Website administration and security

Consent

We rely on consent for:

  • Marketing communications

  • Certain cookies and analytics technologies

You may withdraw consent at any time.

Legal Obligation

We process information where required to comply with:

  • Charity law

  • Financial and tax obligations

  • Regulatory requirements

Contract

Where applicable, processing may be necessary to fulfil a contract or requested service.

6. Marketing Communications

If you opt in to receive updates from MEDSERVE Wales, we may contact you about:

  • Charity news

  • Fundraising activities

  • Events

  • Volunteer opportunities

  • Appeals and campaigns

You may unsubscribe at any time by following the instructions in our communications or contacting us directly.

7. Sharing Your Information

We do not sell your personal information.

We may share information with:

  • Website hosting and IT service providers

  • Payment processors and donation platforms

  • Professional advisers

  • Regulatory authorities where legally required

  • Law enforcement agencies where required by law

All third-party providers are required to process personal information securely and only for authorised purposes.

8. Data Security

We implement appropriate technical and organisational measures to protect personal information against:

  • Unauthorised access

  • Loss

  • Misuse

  • Alteration

  • Disclosure

However, no internet transmission or storage system can be guaranteed to be completely secure.

9. Data Retention

We retain personal information only for as long as necessary to:

  • Fulfil the purposes described in this Privacy Policy

  • Meet legal, regulatory, accounting, or reporting requirements

  • Resolve disputes and enforce agreements

Retention periods may vary depending on the type of information involved.

10. International Transfers

Where personal information is transferred outside the United Kingdom, we will ensure appropriate safeguards are in place in accordance with UK GDPR requirements.

11. Your Rights

Under data protection law, you may have the right to:

  • Access your personal information

  • Correct inaccurate information

  • Request erasure of your information

  • Restrict processing

  • Object to processing

  • Request data portability

  • Withdraw consent where processing relies on consent

To exercise any of these rights, please contact us using the details provided above.

12. Complaints

If you have concerns about how we use your personal information, please contact us first so we can try to resolve the issue.

You also have the right to lodge a complaint with:

Information Commissioner's Office

The ICO can be contacted via:

Information Commissioner's Office

13. External Links

Our website may contain links to external websites, social media platforms, and third-party services. We are not responsible for the privacy practices or content of those external sites.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs.

Any updates will be published on this page with a revised "Last Updated" date.

15. Contact Us

If you have any questions regarding this Privacy Policy or our handling of personal information, please contact:

MEDSERVE Wales
Email: webmaster@medserve.wales

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